Frequently asked questions
All the answers to your questions
Welcome to our FAQ section, designed to answer the most frequently asked questions from our users and customers. If you can’t find the answer you’re looking for, please don’t hesitate to contact our customer service department.
Select a question category
How do I place an order online?
To place an order :
Browse our online catalog and add the desired items to your shopping cart.
Click on “Proceed to checkout”, then follow the steps to complete your purchase.
An order confirmation will be sent to you by e-mail.
What payment methods do you accept?
We accept :
- Major credit cards (Visa, MasterCard, American Express).
- Secure payments with PayPal
- Bank transfers.
- Secure payment via our online platform.
Can I cancel or change my order?
Yes, you can cancel or modify your order before it is shipped.
Contact us quickly via :
Phone: (450) 300-1623
Email: info@stccamion.com
What are the delivery times?
Delivery times vary according to destination:
Quebec: 2 to 5 business days.
Other Canadian provinces: 3 to 7 business days.
Can I track my order?
Yes, once your order has been shipped, you will receive an e-mail with a tracking number so you can follow your delivery in real time.
Visit our order tracking page by clicking here.
Can I pick up my order in store?
Absolutely. You can choose the “Pick-up in store” option when you make your purchase.
Orders can be picked up at our address: 1356 Rue Volta, Boucherville.
What is your returns policy?
Products may be returned within 30 days of receipt, provided they are in their original condition.
See our Return and Refund Policy for more details.
How long does it take to get a refund?
Refunds are generally processed within 14 working days of receipt and inspection of returned items.
How do I return my order?
Contact our customer service department to obtain a return authorization and RMA number before sending your items.
How do I book a service appointment?
You can book an appointment here:
Online via our booking platform by clicking here.
By telephone at (XXX) XXX-XXXX.
Do you offer a service guarantee?
Yes, all our installation, maintenance and repair services are guaranteed for a period specified in the quotation.
Can I cancel or change an appointment?
Yes, appointments can be changed or cancelled free of charge up to 24 hours before the scheduled appointment time.
What services do your partners provide?
Our partners include :
Purchase of trucks (via Groupe Nation Hino Boucherville).
Truck bodywork and modifications (via Smart Truck Bodies).
Specialized mechanical services (via Garage J. Fortier).
Do the partners' terms and conditions apply?
Yes, the services provided by our partners are governed by their own terms and conditions.
We invite you to consult them directly.
How does Solution Transport et Camion contribute to the environment?
At Solution Transport et Camion, we believe it’s our responsibility to help preserve the environment while supporting our customers. That’s why we’ve set up an innovative initiative:
Thanks to our partnership with our secure payment platform, 1% of all purchases made on our website is automatically donated to reduce COâ‚‚ emissions into the atmosphere. These funds are used to support and finance companies specializing in the development of decarbonization technologies, such as:
CO280 Development of advanced solutions for carbon capture and storage.
Terradot Setting up systems to manage and reduce emissions in industry.
CarbonRun Creating programs to accelerate the transition to a low-carbon economy.
CrewCarbon Supporting companies in their transition to carbon-neutral operations.
When you choose STC, not only do you benefit from quality services for your trucks, but you also become part of a global movement for a more sustainable future. Together, we can make a tangible difference to reducing our carbon footprint and protecting our planet.
Do you offer promotions or loyalty programs?
We offer regular promotions. Subscribe to our newsletter to stay informed by clicking here.
Do you deliver internationally?
At present, our deliveries are limited to Canada. We hope to expand our service internationally in the near future.
Can I open a business account with STC?
Yes, companies can open an account to benefit from advantages such as preferential prices and tailored solutions.
Ensure that your trucks remain efficient, safe and ready to face the challenges of the road.
Our services
Our products
About us
© All rights reserved by Solution Transport et Camion INC. Powered by WebPlify
